Privacy Policy

Who We Are

At lovelycraft, we are deeply committed to protecting your privacy and ensuring that your personal information is kept secure. This Privacy Policy outlines how we collect, use, and protect your data while ensuring that you have full control over your information.

Important: Your trust is important to us. We will never sell, rent, or share your personal information with third parties.

1. Information We Collect

We collect personal information when you engage with us, whether it’s through purchasing a product, registering an account, or reaching out for customer support. The types of information we may collect include:

Identity & Contact Information: This includes your name, email address, shipping and billing addresses, order history, interactions with customer service, and product preferences.

Transaction Information: Details such as the name on your payment method, card type, and partial card number used during your purchases.

Technical Information: This may include your IP address, browser type, operating system, device details, and location when you visit our website.

Marketing Preferences: Your preferences regarding receiving promotional communications or offers from us.

2. Information You Provide

You may choose to provide us with personal information in various ways, such as making a purchase, registering for an account, or leaving feedback. This could include your name, email, shipping and billing addresses, purchase history, and any content like reviews, photos, or comments that you share with us.

3. How We Use Your Information

We use your information to enhance your experience with us, including:

  • Personalizing communications and promotions based on your interests.
  • Processing and managing your orders smoothly and efficiently.
  • Providing excellent customer support throughout your shopping experience.
  • Updating your information with your consent when necessary.

4. Cookies, Web Logs, Web Beacons & Google Analytics

To improve your browsing experience, we use cookies and services like Google Analytics. Cookies allow us to remember your preferences (such as language and currency) and track items in your shopping cart. Google Analytics helps us understand how visitors engage with our website, which helps us optimize its functionality and performance.

If you prefer not to be tracked by Google Analytics, you can opt-out by using the browser plugin available here: https://tools.google.com/dlpage/gaoptout.

5. Email & Text Messaging

By providing your phone number or email address, you may receive product updates and notifications from us. We typically send up to four messages per month, free of charge. If you’d like to stop receiving these updates, simply contact us at [email protected].

6. Sharing Your Information

We respect your privacy and will never sell or rent your personal information. However, we may share your data with:

  • Payment processors, banks, and delivery providers to process and fulfill your orders.
  • Service providers, such as Google Ads and website hosts, who assist us in managing our platform.
  • Tax authorities for invoicing purposes.
  • Law enforcement or legal authorities when required by law.

7. Protecting Your Information

We take your security seriously and implement robust measures to safeguard your personal data. All sensitive payment information is encrypted with SSL technology and processed securely through PayPal. While no system is completely immune to threats, we are constantly enhancing our security practices to ensure your information is safe.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain your account, or comply with legal requirements. In some cases, we may retain certain information for fraud prevention or other legal purposes, even after you close your account.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please note that withdrawing consent may affect your ability to access certain products or services. To review, update, or delete your personal information, please contact us at [email protected].

10. Accessing & Modifying Your Information

You can request access to the personal information we hold about you, correct any inaccuracies, or request that we block or delete your data. In some cases, we may require you to verify your identity before making any changes.

To request updates or deletions of your personal information, simply email us at [email protected].

11. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where necessary, communicated via email. We encourage you to review this page regularly to stay informed about how we protect your privacy and data.